Refund policy
Return & Refund Policy
At Big Boatin, we want you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, merchandise must be unused, uninstalled, and in its original condition and packaging, with all accessories, manuals, tags, and components included.
Proof of purchase is required.
Before returning any product, please contact Big Boatin to request return authorization and return instructions. Items returned without authorization may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Items that have been installed, used, damaged, modified, or altered
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Electrical or electronic products that have been installed or connected
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Special-order or custom products
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Clearance or final-sale merchandise
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Gift cards
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Products missing original packaging, components, manuals, or accessories
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Other items designated as non-returnable on the product page
Some products may also be subject to manufacturer or supplier return restrictions.
Return Shipping
Unless an item arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected. Your bank or credit card company may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact Big Boatin as soon as possible so we can evaluate the issue and work toward an appropriate resolution.
Please retain the product, packaging, and shipping materials, as photographs or other documentation may be required.
Refunds
Once an authorized return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges, return shipping costs may be deducted from the refund when permitted.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the eligible item in accordance with this policy and place a new order for the desired product.
Contact Us
For return authorization or questions about a return, please contact Big Boatin through the contact information provided on our website.
Big Boatin
Great Lakes rooted. Built for boaters.