Frequently Asked Questions
Frequently Asked Questions
How long will my order take to arrive?
Shipping times vary depending on the product, availability, destination, and fulfillment location. Estimated delivery information will be provided when available. Some orders may arrive in multiple shipments.
Will all the items in my order arrive together?
Not always. Big Boatin works with multiple manufacturers, distributors, and fulfillment partners. If products ship from different locations, you may receive separate packages and tracking numbers.
How do I track my order?
When tracking information becomes available, it will be sent to the email address associated with your order.
What is your return policy?
Eligible unused and uninstalled merchandise may generally be returned within 30 days of delivery, subject to our Return & Refund Policy. Some electronics, electrical products, special-order items, clearance merchandise, and installed products may have additional restrictions.
How do I know if a product will fit my boat?
Marine equipment can vary considerably by boat, engine, electrical system, and application. Always review the manufacturer's specifications before ordering or installing a product. If you're unsure, contact us before ordering.
Do products include a manufacturer's warranty?
Many products include warranties provided by their respective manufacturers. Warranty coverage and procedures vary by manufacturer and product.
Do you sell genuine marine products?
Our goal is to source products through established marine manufacturers, distributors, and suppliers so customers can shop with confidence.
Where is Big Boatin based?
Big Boatin is Great Lakes rooted and built around the boating lifestyle, while serving boaters throughout the United States.
Do you ship throughout the United States?
We primarily serve customers within the United States. Shipping availability may vary for certain oversized, restricted, or special-order products.
How can I contact Big Boatin?
Visit our Contact Us page for customer-service and order-related questions.
Still have a question?
We're here to help. Contact Big Boatin and we'll help point you in the right direction.
Live Big. Boat More.